Continental Airlines Owes Me Something

I sent this email to Continental Airlines, twice now. Still waiting for a reply.

From Lee Schneider
To refundshouston@coair.com
CC larry.kellner@coair.com, anne.munoz@coair.com

Date Mon, Jan 12, 2009 at 9:50 AM
Subject Recent Travel Issue - Response Required

To Whom it May Concern:

My wife and I recently traveled on Continental Airlines for our
Honeymoon originating in Boston MA, traveling to Costa Rica.
Confirmation and eTicket details are shown below:

Confirmation A3LG15

SCHNEIDER/LEEBMR
eTicket # xxxxxxxxxx18
Frequent Flier CO-xxxxxxxx

KORETZ/ELYSSAS
eTicket # xxxxxxxxxx20
Frequent Flier CO-xxxxxxxx

As you can see from the record history, our original flight from
Boston to Houston, TX was canceled, thus we were unable to make our
connection in Houston. As it was imperative to be in Costa Rica on
December 22 (hotel and in-country flights were pre-paid and
non-refundable), we flew to Costa Rica via New Orleans and Houston in
order to arrive on our scheduled day.

Continental Airlines made NO attempt to find us alternative routing to
Costa Rica from Boston arriving prior to December 25. As such, we
spent in excess of 10 hours doing work Continental should have done
for us as First Class passengers, attempting to find a routing that
would get us to Costa Rica as scheduled. The solution was to fly to
Houston via New Orleans. Continental Airlines was unable to get us
from Boston to New Orleans, so we purchased tickets on US Airways (at
an additional cost of $510) in order to meet our Continental flight in
New Orleans, LA. In addition, our tickets were also downgraded to
Coach class from Houston to Costa Rica.

As shown in the record history, there was also an overall fare
increase on Continental while we flew in a lower class of travel for
the Houston to Liberia, Costa Rica flight. I would like the overall
fare adjusted to reflect what it would have cost had the changed
tickets been purchased on 2/12/08 (the original First Class purchase
date) instead of our original tickets. In addition, I feel we are due
compensation for our US Airways flight from Boston to New Orleans that
Continental was unable to provide.

As detailed above, we did not receive the appropriate treatment,
attention, or service that should be delivered to First Class
passengers paying full fare. I look forward to hearing back from you
promptly regarding my fare adjustment.

Sincerely,
Lee Schneider

This email has been copied to:
Larry Kellner, CEO, Continental Airlines
Anne Munoz, Director, Customer Care, Continental Airlines