So what to do with Continental

So after accepting the refund offered by Continental, I penned the following response to them. We'll see what happens.

Thank you, Dana, for your personal attention to this matter. I have
received the refund that was processed on January 24.

While the monetary compensation was adequate and appreciated, I feel
additional compensation is necessary. Additional monetary
compensation in not needed, however, lifetime membership to your
OnePass Elite Platinum Status program for my wife and me would be
appropriate.

Lifetime OnePass Elite Platinum Status would go a long way towards
ensuring that we remain long time and frequent Continental Airlines
passengers.

I look forward to hearing from you soon.

Fondly,
Lee Schneider